Privacy Policy

Effective Date: 16th November, 2025

1. Introduction

Firmament Trading Ltd (trading as LABSTORE WORLD, “we”, “us”, or “our”) operates the website https://www.labstoreworld.com (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase through LABSTORE WORLD.

LABSTORE WORLD operates as the central digital and e-commerce platform for the LABSTORE group, including:

  • Atrium Clothing Ltd (t/a LABSTORE LONDON)

  • Nocturne Clothing Ltd (t/a LABSTORE WESTEND)

Firmament Trading Ltd acts as the data controller for LABSTORE WORLD, and as data processor on behalf of LABSTORE LONDON and LABSTORE WESTEND.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Data

When you use our Service or make a purchase, we may collect the following information:

  • Name, email address, and phone number

  • Billing and shipping address

  • Payment and transaction details (excluding full card numbers)

  • Purchase history and preferences

  • Account login credentials (if applicable)

  • Communication records and support messages

Usage Data

We may also collect data about how you access and use our website, such as:

  • IP address, browser type, and device information

  • Pages visited, time spent, and interaction logs

  • Referring website or campaign data

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service.
Cookies are small data files stored on your device that help remember your preferences and analyse website performance.

You can adjust your browser settings to refuse cookies or alert you when cookies are sent. However, some parts of the website may not function properly without them.

Types of Cookies Used:

  • Essential Cookies: enable basic site functionality and checkout.

  • Preference Cookies: store your settings and preferences.

  • Analytics Cookies: help us understand how visitors use the site.

  • Security Cookies: protect user accounts and prevent fraud.

4. How We Use Your Data

We use collected data for the following purposes:

  • To process and fulfil your orders

  • To manage your account and provide customer support

  • To communicate with you about products, updates, or offers

  • To analyse and improve our website and services

  • To detect, prevent, and address fraud or technical issues

  • To comply with legal obligations and tax requirements

5. Data Processing for LABSTORE LONDON & LABSTORE WESTEND

Firmament Trading Ltd (LABSTORE WORLD) may process customer and transaction data on behalf of:

  • Atrium Clothing Ltd (t/a LABSTORE LONDON)

  • Nocturne Clothing Ltd (t/a LABSTORE WESTEND)

This means that if you shop from products originating from LABSTORE LONDON or LABSTORE WESTEND, your data may be securely transferred to and processed by LABSTORE WORLD for:

  • Order fulfilment and logistics coordination

  • Customer service and returns

  • Fraud prevention and payment verification

  • Sales analysis and marketing communication

  • Maintaining a unified LABSTORE group customer experience

In such cases:

  • LABSTORE LONDON and LABSTORE WESTEND remain the data controllers for their respective customer data.

  • LABSTORE WORLD acts as their data processor, operating strictly under written agreements and GDPR compliance.

  • Your data is not sold or shared outside the LABSTORE group except where required by law or essential service providers.

5A. Data Ownership and Source of Collection

Customer data and order information collected through different LABSTORE entities are owned and controlled by the respective company that collected them, as follows:

  • LABSTORE LONDON (Atrium Clothing Ltd)
    Customer data and order history collected through any LABSTORE LONDON channels — including but not limited to its physical stores, website, or social media accounts — are controlled and owned by LABSTORE LONDON.

  • LABSTORE WESTEND (Nocturne Clothing Ltd)
    Customer data and order history collected through any LABSTORE WESTEND channels — including but not limited to its physical stores, website, or social media accounts — are controlled and owned by LABSTORE WESTEND.

  • LABSTORE WORLD (Firmament Trading Ltd)
    Customer data and order history collected directly through LABSTORE WORLD channels — including but not limited to its website, e-commerce system, or social media accounts — are controlled and owned by LABSTORE WORLD.

LABSTORE WORLD may process and analyse data from LABSTORE LONDON and LABSTORE WESTEND strictly under written agreements and in compliance with the UK GDPR. Each entity remains the legal data controller for the customers it collects.

6. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy — typically six (6) years for financial and transactional data, or longer if required by law.

7. Data Transfer and Security

All personal data is processed within the United Kingdom or countries that provide adequate data protection standards.

We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, or misuse. However, no internet transmission or electronic storage is completely secure.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of your data held by us.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data (“right to be forgotten”).

  • Restriction: Request limitation of how we use your data.

  • Portability: Request your data in a machine-readable format.

  • Objection: Object to processing for marketing or profiling purposes.

To exercise these rights, please contact us at info@labstoreworld.com.

9. Disclosure of Data

We may disclose your information in good faith where necessary to:

  • Comply with legal or regulatory obligations;

  • Protect the rights or property of LABSTORE WORLD or its affiliates;

  • Prevent or investigate fraud or misuse;

  • Protect user safety or public interest.

10. Service Providers & Analytics

We may employ third-party service providers to support our operations, including:

  • Payment processors (e.g. Shopify Payments, PayPal, Stripe)

  • Analytics services (e.g. Google Analytics)

  • Email marketing platforms (e.g. Shopify Email)

  • Logistics partners (e.g. DHL, FedEx, UPS, DPD, ParcelForce, EMS, RoyalMail)

These providers may have access to limited personal data only to perform their specific functions and are bound by confidentiality obligations.

11. Children’s Privacy

Our website and services are intended for individuals aged 18 and over.
We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us immediately to remove it.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The most recent version will always be posted on this page with a new “Last Updated” date.

13. Contact Us

For any questions, concerns, or data-related requests, please contact us:

By email: info@labstoreworld.com
By post:
LABSTORE WORLD (Firmament Trading Ltd)
7–13 Whitcomb Street
London, England, WC2H 7HA
United Kingdom

14. Company Details

Firmament Trading Ltd (t/a LABSTORE WORLD)
Company No: 16798247
Registered Address: 7–13 Whitcomb Street, London, WC2H 7HA, United Kingdom

Atrium Clothing Ltd (t/a LABSTORE LONDON)
Company No: 11142626
Registered Address: 9–10 Newman Street, London, W1T 1PB, United Kingdom

Nocturne Clothing Ltd (t/a LABSTORE WESTEND)
Company No: 16136308
Registered Address: 7–13 Whitcomb Street, London, WC2H 7HA, United Kingdom