LABSTORE WORLD offers an exchange, refund or a 12-month store credit for items within 14 calendar days of the date that order item was delivered.

1. Please contact us within 14 calendar days of the date that order item was delivered, we will accept the return request as long as our staff receives an email regarding the return within 14 calendar days, and the returning goods must comply to our returns policy. After our confirmation, please send the goods back to us.

• Our staff can also help you to arrange the return-shipping, the cost of return-shipping will be cover by the customer.
• Customers must pay for the return shipping cost.
• Upon returns request been authorised the goods must be sent back or collected by the courier within 7 calendar days.

2. Please send us an email or use the contact form to contact us. Our customer service will answer your request within 3 working days.

3. Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached as original and the original packaging included.
• Specially ordered items are not subject to return/exchange.
• Final sale items are not subject to return/exchange.
• Items that bought by exchange or using store credit are not subject to return/exchange.
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please take care not to mark the soles or damage the shoe box.
• Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
• Lingerie, Swimwear, Socks, Masks, Balaclavas, Watches, Perfumes, Candles and Fragrances are NOT subject to return/exchange.
• Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
• Any designer packaging such as authenticity cards, dust bags and leather tags must also be returned as they are considered part of the product.
• Please note that all products which are considered HAZMAT (i.e. perfume/ nail polish/ aerosol/ lotion/scented oils) are non-returnable and cannot be refunded
• All branded packaging such as boxes and dust bags must remain undamaged and kept as original. Please do not put tapes, stickers or shipping labels on the branded packaging or boxes.
• Please take care when trying on your purchases and return them in the same condition you received them.
• We do NOT accept deliveries by Royal Mail and UPS. 
• All returns/exchanges must contact our team before sending.
• All returns/exchanges must provide a valid receipt.
• Any returns that do not meet our policy will not be accepted.

Should any of the above conditions not been met, the returns request would be "VOID" and the customer would be responsible for the collection of the goods.